Frequently Asked Questions

Question 1

How do I contact a tutor I'm interested in?

Accepted Answer

Simply click on the profile of a tutor you like and select "Book a Free Trial". You'll enter your details and preferred times, and the tutor will get in touch to organise your 30-minute free trial lesson. This lets you meet the tutor first and make sure they're the right fit before committing.

Question 2

Are the tutors verified and safe to work with?

Accepted Answer

Yes. All KIS tutors are carefully vetted before being listed. Every tutor holds a valid Employee Working With Children Check (WWCC) and has been screened for subject knowledge, communication skills, and suitability to work with students. Parents can feel confident knowing tutors meet strict safety and quality standards.

Question 3

How does payment work?

Accepted Answer

You are invoiced after the lesson is completed — never before. Once the session finishes, you'll receive an invoice for that lesson. You only pay for lessons that have already taken place. There are no upfront payments required to get started.

Question 4

How soon can tutoring start?

Accepted Answer

In most cases, tutoring can begin within a few days — depending on tutor availability. Tutors typically respond quickly after you book a free trial, so you can organise your first session without long delays.

Question 5

What if I'm not happy with the tutor I choose?

Accepted Answer

Every tutor includes a 30-minute free trial lesson, so you can ensure they're the right fit. If you'd like to try someone else, simply let us know — or use our website search filters to browse and connect with another tutor anytime. We want you to feel completely confident in your choice.

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Frequently Asked Questions