Private Tutoring

Frequently Asked Questions 🙋

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#Private Tutoring#Bring a friend#Online Courses#Assignment and Essay Marking

Private Tutoring FAQs

What is Private Tutoring?

Private tutoring is the best option for anyone looking for individual, personalised help with their academic performance, especially for subjects like English, Math and Chemistry.
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Private tutors can provide you with structured lessons to teach curriculum content, while also being flexible enough to answer questions as they come up, help look over assignments and assist in exam revision.

A high quality private tutor from KIS is not only a knowledgeable teacher who can answer all your questions, but an understanding friend who once had to face the same struggles that you are facing now.

Are your tutors any good?

You bet - you should check out our reviews!
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KIS only hires the top tutors in each state.

We specifically hand pick and recruit the best tutors and top scorers of every year level, vet them with a thorough interview and application process, and then we take them through an intensive training program so that they become the best, most compassionate tutors who really know how to teach.
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On top of that, we don't just hire the best, we treat our tutors well with top rates, personal development opportunities, plentiful resources for their subjects, and 24/7 administrative support.

Are your tutors qualified teachers or graduate students?

KIS Academics aims to hire young tutors who are relatable, friendly but also super smart tutors who are great at explaining things.
We firmly believe that tutoring should be delivered by someone with a different perspective to teachers at school. This ensures that tutoring doesn't just become another few hours of school, but a completely personalised time where students are taught in a very different, and better way.
You can read more about this in our blog post: Should I get a graduate tutor, or a teacher?

Why are some tutors more expensive?

KIS Academics has an extensive process for hiring tutors. When deciding whether a tutor should be Gold ($60/hour), Platinum ($90/hour) or Executive ($150/hour), our team evaluate factors such as academic performance, years of tutoring experience, feedback and reviews from students, university experience and degrees, other qualifications and overall performance within KIS Academics.

The biggest consideration when upgrading tutors to Platinum or Executive is years of teaching experience and positive feedback and results from past students.
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As tutors develop their skillsets further and gain more experience and feedback, they progress through the three levels- ensuring high quality services to match the price they charge.

Here's more info on our pricing

How do payments work?

Payments with KIS Academics are super easy.
Your 30 minute study skills consultation with your tutor is free
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After your first lesson, we'll send an invoice to your email. You can pay it with your credit or debit card, or using Google or Apple Pay, just like when you buy something online! You can also pay via direct debit. Please note that we don't accept any other types of payment method.
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Please make sure to pay this invoice within 3 days of your it being emailed to you.
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All future invoices are billed after and only after lessons. We can save your card details to make payments easier, but if you don't want us to, just let us know at [email protected]. We'll never charge you before a lesson, and you'll always receive a receipt via email.
Here's some more information on how our payments work: How should I pay my tutor?

How long are lessons?

Lessons can be as long as you'd like them to be!

Because we provide private tutoring, all our services are personalised to you. So... if you'd like to do a 2 hour lesson in one week, just let your tutor know. If you'd like to do a 30 minute lesson in another week because you're really busy, just let your tutor know. If you want to make all of your sessions 1.5 hours instead of 1 hour... you guessed it! Just let your tutor know.

We're flexible and lessons can be the perfect length of time for the student.

How can I contact my tutor?

To request a tutor, just press the "Contact Me" button on your tutor's page and send them a message.

Your tutor will get in touch with you directly by giving you a phone call or sending you a text message.
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We recommend you save their mobile number as a contact in your phone, so you can get in touch with them easily in the future!

What happens during the study skills consultation?

Study skills consultations are a free, 30-minute meeting with your KIS Academics tutor.
While we are 100% certain that you'll love our tutors, students and tutors also need to have what we call a personality-match. Students need to like their tutor and be comfortable enough to share difficult problems, frustrating questions, and see them for a few extra hours every week.
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So, during this consultation session, tutors will focus on getting to know their student, finding out what their strengths and weaknesses are and then building a plan on how to get the most out of tutoring. You can read more about it here: Free One-to-One Study Skills Sessions

How do I organise lessons?

You can organise lessons directly with your tutor - no need to download any apps or go to any websites, text message and email will do the trick!
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Your tutor will be in contact with you via text or email to organise all lessons, meaning you can reschedule and reorganise lessons whenever you need to just by contacting them!

What happens during lessons?

Our lessons are completely personalised to the student.
Every lesson is unique, and the sole focus of the tutor is to help a student find their weak spots, then help them overcome these.
Because our lessons are completely personalised, what happens during lessons is entirely up to you!
If you have specific content or questions to go over with your tutor, you can do that with them.
If you don't, your tutor will have a vast array of curriculum resources and content to go through with you.

We usually recommend our tutors to spend the first part of the lesson working through any questions the student has, then to go through curriculum content together, and finally summarise and make plans for the next lesson at the end.

I want a different tutor, can I ask for someone else?

Yes of course!
KIS Academics prides itself on matching students with the best tutor for them . We are successful at doing this 92% of the time.
We rarely have people ask for a different tutor.
If you do need someone else, for whatever reason, please contact us by emailing [email protected] or calling us on +61 485 868 009.

What if I need to cancel a lesson?

That's okay! We know life gets busy, so we can be flexible around your schedule too.

All you need to do is get in touch with your tutor directly and reschedule the lesson for another time.

However, please keep in mind that we have a cancellation policy - if you cancel a lesson less than 1 hour before the time you arranged with your tutor, you'll get charged 100% of the lesson fee. This is to ensure our tutors' time is respected.

So please, if you need to cancel or move a lesson, do it well in advance!

You can find more details about this in our Terms of Service and Cancellation Policy

Can I get access to the online resources?

Yep! All KIS Academics Private Tutoring students will get access to KIS Plus. KIS Plus gives you access to 25+ Online courses for the Australian Curriculum worth over $12,000 dollars.

As a private tutoring student, you'll get access completely for free! Learn more about KIS Plus resources

Are there any terms and conditions?

Yep! You can find all the details in our Terms of Service.

The 3 main policies you should know for private tutoring are:
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1. Regular lessons generate results. If you skip more than 3 consecutive weeks of lessons with us, you'll lose your tutoring position with KIS Academics
2. Lesson timing is flexible, but if you fail to show up or cancel less than 1 hour before a lesson, you'll be charged a last-minute-cancellation fee
3. Payments are all done online via TutorPay, and you'll only ever be charged after a lesson. Please make sure to complete any lesson payments within 3 days.

Bring a friend and save FAQs

How does the "Bring a friend and save" deal work?

It's simple:

1. You firstly need to request a tutor

2. Then, find a friend (or friends) who would like to join lessons with you! Have a chat to them and make sure you're all on the same page about getting tutored together
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3. Then fill out this form to add one or two friends to your tutoring lessons. You'll each get a reduced lesson price (Up to 33% off!).

We'll change your pricing and make sure to update it when we've added your friends so you all get the discounted rate.
You'll do lessons together in a small group and you can organise lessons by chatting to the tutor in a group chat! If you need to reschedule a lesson, you can discuss things in that group chat and find alternative lesson times that work for everyone.

You'll all also get access to KIS Plus resources to use outside of class times.

Small group lessons are also a great way to stay motivated and enjoy the lessons with your friends - success is better together!

How much will my lesson cost?

Payments for tutoring are very simple.

Gold tutoring normally costs $60/hour for private lessons.
If you bring one friend, you and your friend will each pay $50/hour instead.
If you bring two friends, you and your two friends will all pay $40/hour instead.

Platinum tutoring normally costs $90/hour for private lessons.
If you bring one friend, you and your friend will each pay $75/hour instead.
If you bring two friends, you and your two friends will all pay $60/hour instead.

Executive tutoring normally costs $150/hour for private lessons.
If you bring one friend, you and your friend will each pay $120/hour instead.
If you bring two friends, you and your two friends will all pay $100/hour instead.
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You'll get billed after every lesson.

We can save your card to make payments super easy. Or we can send you an invoice which you can pay with your credit or debit card, or using Google or Apple Pay. You can also pay via direct debit.
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‍Please note that we don't accept any other types of payment method. You can find out more here

Who should I bring to my lesson?

Great question!

We recommend bringing a friend who is also studying the same subject of course!

Aside from that, you're welcome to bring anyone. For younger students, this might be a playdate or a family friend. For high shoolers, this could be your best mate or even partner.
Ultimately, make sure you invite someone you get along well with and who both have similar goals and want to learn!

Your tutor will involve both of you in the learning process and make lessons as interactive as possible.

Can a friend still join in if I've already started lessons?

Yes!

If you've done a few lessons with your tutor already, that's fine! You can add a friend to your group at any time

Just fill out this form to give us their details and we can add them into your lessons so you can do your next class with your friend!

Are the tutors any good?

You bet - you can check out our reviews here!

KIS only hires the top tutors in each state.

We recruit the best tutors and top scorers of every year level, vet them with a thorough interview and application process, and then we take them through an intensive training program so that they become the best, most compassionate tutors who really know how to teach.

On top of that, we don't just hire the best, we treat our tutors well with top rates, personal development opportunities, plentiful resources for their subjects, and 24/7 administrative support.

How do I communicate with my class?

Outside of lesson time, your tutor will communicate via a method that works for you!

This could be an SMS texting group chat, email, WhatsApp or any other messaging service. This is where you can all chat and organise lessons.

If you're a group of parents with younger children, your tutor can also communicate via these channels with you!

During class time, your tutor will can do in-person lessons or online lessons (via Zoom, Skype or another video-chat service). You can discuss with the tutor and your friends what works best for everyone! We recommend online tutoring to save on travel time.

Will we get access to the online resources?

Yep! All KIS Academics Tutoring students will get access to KIS Plus. KIS Plus gives you access to 25+ Online courses for the Australian Curriculum worth over $12,000 dollars.

You'll get access to KIS Plus after your first lesson payment is completed.

As a tutoring student, you'll get access completely for free! You can learn more about KIS Plus here

What if I need to cancel a lesson?

That's okay! We know life gets busy.

All you need to do is get in touch with your tutor directly and let them know.

However, please keep in mind that we have a cancellation policy - if you cancel a lesson less than 1 hour before the time you arranged with your tutor, you'll get charged 100% of the lesson fee.

So please, if you need to cancel a lesson, do it well in advance!

You can find more details about this in our Terms of Service and Cancellation Policy

Are there any policies I should know?

Yep! You can find all the details in our Terms of Service.

‍The 3 main policies you should know for private tutoring are:
1. Regular lessons generate results. If you skip more than 3 consecutive weeks of lessons with us, you'll lose your tutoring position with KIS Academics
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2. Lesson timing is flexible, but if you fail to show up or cancel less than 1 hour before a lesson, you'll be charged a last-minute-cancellation fee
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3. Payments are all done online, and you'll only ever be charged after a lesson. Please make sure to complete any lesson payments within 3 days.

Online Courses FAQs

What is an online course?

KIS Academics has built a variety of online courses that allows students to learn via in depth and engaging video lessons and activities.
These programs can be accessed through the KIS Course Portal on any device with internet access - anytime, anywhere.
Each course is slightly different depending on the subject, but all contain videos, worksheets, quizzes and more.

How much do the online courses cost?

The prices of our online courses can vary a little bit. Some, like our Mindset Module and Exam Preparation Program are completely free!
Most of our courses however are approximately $8 per week.
You can pay as a monthly subscription or a one-off yearly payment.

You can also access ALL courses with one subscription to KIS Plus which is $20 per week, or free when you begin lessons with a KIS Academics Private Tutor.

When should I enrol?

As soon as you can!
If you want to make the most of your subscription, it's better to start as early as possible since there are so many resources available. Cramming in all the golden nuggets of knowledge these tutors deliver is impossible at the last minute, so you'll want to systematically work your way through them as you go through content at school.

How do payments work?

You can choose to pay in one of two ways:
A monthly subscription that is $32 per month. The subscription auto-renews at the end of the billing period.
A yearly subscription (365 days) that is a one-off $250 payment.

KIS Plus gives you access to ALL online courses, and is $80 per month, or $600 per year. It can also be accessed for free when you begin lessons with a KIS Academics Private Tutor.

What do I get access to during the free trial?

You'll get access to everything during the 7 day free trial!

If I don't like the course, can I cancel?

Of course!
If you decide you don't want to access the course anymore, you can cancel at any time.
You'll be able to access the resources until the end of your billing period (ie. if you're paying for a monthly subscription and cancel halfway through the month, you'll still have access until the end of the month)

Assignment and Essay Marking FAQs

What is the Marking Service?

The KIS Academics Assignment and Essay Marking Service is where you can submit projects or essays you've done and get them marked by professional tutors who know your curriculum and requirements well. You'll receive feedback on how to improve your assignment before handing it in

How much does it cost?

Assignment and Essay Marking starts at just $30, and can save you time and money compared to doing a full lesson with a private tutor.
Prices increase depending on how long your assignment is and how quickly you need it back.

How does it work?

It's simple!
All you need to do is click the red "Submit" button on this page. You'll be able to attach your assignment, let us know of any details, and even attach a rubric or marking criteria sheet if you'd like to.

We'll give it to an expert tutor to read over, provide detailed and actionable feedback, and then send it back to you via email.

Who will mark my assignment?

After you send it through to us, an expert tutor who knows your content, topic and curriculum requirements will allocate themselves to your assignment.

Our tutors know exactly how to provide actionable advice so you won't get any wishy-washy or vague feedback that you don't know how to improve your assignment with.

When you receive your marked essay or assignment, we'll tell you who the tutor that marked it was so if you want more help, you can request them as a tutor for some private tutoring sessions.

Is it confidential?

Your name and contact details are kept 100% confidential, even from the tutor marking it. We do this to make sure we preserve your privacy and remove any potential bias from the marking process.

What if it's not sent back in time?

We keep our word 🤝
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So far, we've never sent back an assignment late.

On the off chance that we do, we'll mark it for free and return it to you.

General FAQs

I still have questions. How can I contact you?

You can get in touch with us anytime, and we tend to be quite responsive.

You can email us at [email protected], get some assistance in our help centre or give us a ring on +61 485 868 009.
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Our team is super friendly and always willing to help 😺

Who even is KIS Academics?

Great question, and I'm flattered you ask!

Here's some info about us
KIS Logo of a brain

It's the people around you that help you achieve your potential

That's why we set out to hire only the best tutors in Australia.

High quality tutors at competitive prices.

We have hundreds of amazing tutors offering top quality services. Why are they so amazing compared to other companies? It's simple, we pay them so much more. We take a low commission so you can get top scoring private tutors at the best rates.

Free 30 minute Study Skills Assessment

Paying for an initial lesson with a tutor you've never met is absolutely crazy! And surprisingly, that's what most tutoring places will ask you to do. We think you deserve to meet your tutor and make sure they're the right fit for you - free of charge. Request a tutor and they will reach out to you to organise this free trial session!

We're proud of our reviews.

It's hard to express just how much we care that you have a great experience with us. We invite you to look us up on Facebook, TrustPilot, Instagram and Google. There's plenty of amazing stories from our previous customers.

Spots are limited so don't waste any time!

Once you've been matched with a tutor, make sure to contact them within 48 hours. All our tutors have limited spots which run out quickly, and if we've matched you with them, we can only reserve your spot for 48 hours. After that, your tutor may be matched with other students or parents, so make sure to contact them for your free study skills assessment before you lose your spot!