Tutor FAQ

Name: Sarah
Address: AU
Price range: $$$

Question 1

Does Sarah tutor?

Accepted Answer

Yes, Sarah has experience supporting students of all backgrounds and learning styles across various locations.

Question 2

What is Private Tutoring?

Accepted Answer

Private tutoring is the best option for anyone looking for individual, personalised help with their academic performance, especially for subjects like English, Math and Chemistry. Private tutors can provide you with structured lessons to teach curriculum content, while also being flexible enough to answer questions as they come up, help look over assignments and assist in exam revision. A high quality private tutor from KIS is not only a knowledgeable teacher who can answer all your questions, but an understanding friend who once had to face the same struggles that you are facing now.

Question 3

Are your tutors any good?

Accepted Answer

You bet – you should  check out our reviews ! KIS only hires the top tutors in each state. We specifically hand pick and recruit the best tutors and top scorers of every year level, vet them with a thorough interview and application process, and then we take them through an intensive training program so that they become the best, most compassionate tutors who really know how to teach. On top of that, we don't just hire the best – we treat our tutors well with top rates, personal development opportunities, plentiful resources for their subjects, and 24/7 administrative support.

Question 4

Are your tutors qualified teachers or graduate students?

Accepted Answer

KIS Academics aims to hire young tutors who are relatable, friendly but also super smart tutors who are great at explaining things. We firmly believe that tutoring should be delivered by someone with a different perspective to teachers at school. This ensures that tutoring doesn’t just become another few hours of school, but a completely personalised time where students are taught in a very different, and better way. You can read more about this in our blog post:  Should I get a graduate tutor, or a teacher?

Question 5

Why are some tutors more expensive?

Accepted Answer

KIS Academics has an extensive process for hiring tutors. When deciding whether a tutor should be Gold ($60/hour), Platinum ($90/hour), or Executive ($150/hour), our team evaluates factors such as: Academic performance Years of tutoring experience Feedback and reviews from students University experience and degrees Other qualifications Overall performance within KIS Academics The biggest consideration when upgrading tutors to Platinum or Executive is years of teaching experience and positive feedback and results from past students. Tutors progress through the three levels as they gain experience, ensuring high-quality services to match the price they charge. Here's more info on our pricing

Question 6

How do payments work?

Accepted Answer

Payments with KIS Academics are super easy. Your  30-minute study skills consultation  with your tutor is free. After your first lesson, we'll send an invoice to your email. You can pay via  credit/debit card ,  Google Pay , or  Apple Pay  — just like any online purchase. Direct debit is also available. We don’t accept any other payment methods. Please pay within  3 days  of receiving the invoice. All future invoices are billed  after  lessons. We can save your card details for convenience, but just let us know if you'd prefer we don’t. More on how payments work

Question 7

How long are lessons?

Accepted Answer

Lessons can be as long as you'd like them to be! Because we provide private tutoring, all our services are personalised. Whether it's: A 2-hour lesson one week, A 30-minute lesson the next, Or a regular 1.5-hour session — Just let your tutor know. We’re flexible and work with your schedule.

Question 8

How can I contact my tutor?

Accepted Answer

To request a tutor, click the  “Contact Me”  button on your tutor's page and send them a message. Your tutor will reach out to you directly via  phone or text . We recommend saving their number in your phone so you can reach them easily later.

Question 9

What happens during the study skills consultation?

Accepted Answer

Study skills consultations are a  free, 30-minute meeting  with your KIS Academics tutor. It’s important that students and tutors have a  personality match , since they'll be working closely together. During the consultation, tutors will: Get to know the student Identify strengths and weaknesses Build a tutoring plan Read more about it here

Question 10

How do I organise lessons?

Accepted Answer

You can organise lessons directly with your tutor  — no need for apps or portals. Tutors will stay in touch via text or email, and you can easily reschedule by contacting them directly.

Question 11

What happens during lessons?

Accepted Answer

Lessons are completely personalised  to the student. If you have questions or content, the tutor will go through them with you. If you don’t, they’ll use their own curriculum resources. Tutors usually: Start with student questions Work through curriculum content Summarise and plan the next session at the end

Question 12

I want a different tutor, can I ask for someone else?

Accepted Answer

Yes, of course! KIS Academics prides itself on matching students with the right tutor. We succeed  92% of the time , but if it’s not working out, simply email  contact@kisacademics.com  or call  +61 485 868 009 .

Question 13

What if I need to cancel a lesson?

Accepted Answer

No worries — we get that life is busy. Just contact your tutor directly to reschedule. ⚠️ If you cancel  less than 1 hour  before your session, you'll be charged  100%  of the lesson fee to respect the tutor’s time.

Question 14

Can I get access to the online resources?

Accepted Answer

Yep! All KIS Academics Private Tutoring students get  free access  to  KIS Plus . KIS Plus includes  25+ online courses  for the Australian Curriculum — valued at over $12,000. Learn more about KIS Plus resources

Question 15

Are there any terms and conditions?

Accepted Answer

Yep!  Read our Terms of Service Here are the  3 main policies  to remember: Regular lessons generate results — if you skip more than 3 consecutive weeks, you may lose your tutoring position. Cancel less than 1 hour before a lesson? You'll be charged a cancellation fee. Payments are via TutorPay, charged only  after  a lesson. Pay within 3 days.

Sarah

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