Name: Celeste
Address: AU

Question 1

What is Private Tutoring?

Accepted Answer

Private tutoring is the best option for anyone looking for individual, personalised help with their academic performance, especially for subjects like English, Math and Chemistry.

Private tutors can provide you with structured lessons to teach curriculum content, while also being flexible enough to answer questions as they come up, help look over assignments and assist in exam revision.

A high quality private tutor from KIS is not only a knowledgeable teacher who can answer all your questions, but an understanding friend who once had to face the same struggles that you are facing now.

Question 2

Are your tutors any good?

Accepted Answer

You bet – you should check out our reviews!

KIS only hires the top tutors in each state.

We specifically hand pick and recruit the best tutors and top scorers of every year level, vet them with a thorough interview and application process, and then we take them through an intensive training program so that they become the best, most compassionate tutors who really know how to teach.

On top of that, we don't just hire the best – we treat our tutors well with top rates, personal development opportunities, plentiful resources for their subjects, and 24/7 administrative support.

Question 3

Are your tutors qualified teachers or graduate students?

Accepted Answer

KIS Academics aims to hire young tutors who are relatable, friendly but also super smart tutors who are great at explaining things.

We firmly believe that tutoring should be delivered by someone with a different perspective to teachers at school. This ensures that tutoring doesn’t just become another few hours of school, but a completely personalised time where students are taught in a very different, and better way.

You can read more about this in our blog post: Should I get a graduate tutor, or a teacher?

Question 4

Why are some tutors more expensive?

Accepted Answer

KIS Academics has an extensive process for hiring tutors. When deciding whether a tutor should be Gold ($60/hour), Platinum ($90/hour), or Executive ($150/hour), our team evaluates factors such as:

Academic performance
Years of tutoring experience
Feedback and reviews from students
University experience and degrees
Other qualifications
Overall performance within KIS Academics

The biggest consideration when upgrading tutors to Platinum or Executive is years of teaching experience and positive feedback and results from past students.

Tutors progress through the three levels as they gain experience, ensuring high-quality services to match the price they charge.

Here's more info on our pricing

Question 5

How do payments work?

Accepted Answer

Payments with KIS Academics are super easy.

Your 30-minute study skills consultation with your tutor is free.
After your first lesson, we'll send an invoice to your email.
You can pay via credit/debit card, Google Pay, or Apple Pay — just like any online purchase.
Direct debit is also available. We don’t accept any other payment methods.

Please pay within 3 days of receiving the invoice.

All future invoices are billed after lessons. We can save your card details for convenience, but just let us know if you'd prefer we don’t.

Read more about it here

Question 9

How do I organise lessons?

Accepted Answer

You can organise lessons directly with your tutor — no need for apps or portals.

Tutors will stay in touch via text or email, and you can easily reschedule by contacting them directly.

Question 10

What happens during lessons?

Accepted Answer

Lessons are completely personalised to the student.

If you have questions or content, the tutor will go through them with you.
If you don’t, they’ll use their own curriculum resources.

Tutors usually:

Start with student questions
Work through curriculum content
Summarise and plan the next session at the end

Question 11

I want a different tutor, can I ask for someone else?

Accepted Answer

Yes, of course!

KIS Academics prides itself on matching students with the right tutor. We succeed 92% of the time, but if it’s not working out, simply email contact@kisacademics.com or call +61 485 868 009.

Question 12

What if I need to cancel a lesson?

Accepted Answer

No worries — we get that life is busy.

Just contact your tutor directly to reschedule.

⚠️ If you cancel less than 1 hour before your session, you'll be charged 100% of the lesson fee to respect the tutor’s time.

Question 13

Can I get access to the online resources?

Accepted Answer

Yep! All KIS Academics Private Tutoring students get free access to KIS Plus.

KIS Plus includes 25+ online courses for the Australian Curriculum — valued at over $12,000.

Learn more about KIS Plus resources

Question 14

Are there any terms and conditions?

Accepted Answer

Yep! Read our Terms of Service

Here are the 3 main policies to remember:

Regular lessons generate results — if you skip more than 3 consecutive weeks, you may lose your tutoring position.
Cancel less than 1 hour before a lesson? You'll be charged a cancellation fee.
Payments are via TutorPay, charged only after a lesson. Pay within 3 days.

Celeste